Shipping Information
Shipping Coverage
We currently offer shipping services to the following countries:
- United Arab Emirates (All Emirates)
- Saudi Arabia
- Kuwait
- Qatar
- Bahrain
- Oman
Shipping Options & Delivery Times
Standard Shipping
Most economical option- UAE: 3-5 business days
- GCC Countries: 5-7 business days
- Cost: AED 30 (Free on orders above AED 500)
Express Shipping
Fastest delivery- UAE: 1-2 business days
- GCC Countries: 2-3 business days
- Cost: AED 100
Shipping Costs
| Destination | Standard Shipping | Express Shipping | Free Shipping Threshold |
|---|---|---|---|
| UAE | AED 30 | AED 100 | AED 500+ |
| Saudi Arabia | AED 75 | AED 150 | AED 750+ |
| Kuwait | AED 60 | AED 120 | AED 600+ |
| Qatar | AED 60 | AED 120 | AED 600+ |
| Bahrain | AED 55 | AED 110 | AED 550+ |
| Oman | AED 65 | AED 130 | AED 650+ |
Order Processing Time
Processing Time: 1-2 business days for order verification and packaging.
- Orders placed before 2:00 PM (UAE time) on business days are typically processed the same day
- Orders placed after 2:00 PM or on weekends/holidays are processed the next business day
- Custom or personalized items may require additional processing time (3-5 business days)
- During peak seasons (Ramadan, Eid, etc.), processing time may be extended
Packaging & Handling
- Secure Packaging: All items are carefully packaged to ensure safe delivery
- Discreet Shipping: No external branding or product descriptions on packages
- Bubble Wrap Protection: Fragile items receive extra bubble wrap protection
- Quality Check: Every order is inspected before shipping
- Weather Protection: Packages are sealed to protect against weather conditions
Professional packaging for safe delivery
Order Tracking
How to Track Your Order:
- You'll receive a tracking number via email once your order ships
- Visit your account dashboard to view tracking information
- Click on the tracking number to see real-time updates
- Receive SMS notifications for important delivery updates
Real-Time Tracking
Track your order from warehouse to doorstep
Delivery Information
Delivery Attempts:
- We make up to 3 delivery attempts
- If delivery fails, we'll contact you to reschedule
- Packages are held at local facility for 7 days
- After 7 days, items are returned to sender
Delivery Requirements:
- Someone must be present to receive the package
- Valid ID may be required for verification
- Cash on Delivery orders require exact payment
- Signature confirmation for orders above AED 1000
Special Circumstances
- During Ramadan and Eid: Extended processing and delivery times
- National holidays: No processing or delivery
- Peak shopping seasons: 2-3 additional business days
- We'll notify customers of any delays via email/SMS
- Extreme weather may cause delivery delays
- Safety of delivery personnel is our priority
- Customers will be notified of weather-related delays
- Deliveries resume as soon as conditions improve
- Remote areas may have extended delivery times
- Additional shipping charges may apply for very remote locations
- We'll contact you if your area requires special arrangements
- Alternative pickup locations may be suggested
Need Help with Shipping?
Shipping FAQ
Q: Can I change my shipping address after placing an order?
A: You can change the address within 2 hours of placing the order by contacting our customer service.
Q: Do you deliver on weekends?A: Yes, we deliver Monday to Saturday. No deliveries on Fridays and public holidays.
Q: What if I'm not home during delivery?
A: Our delivery partner will attempt delivery up to 3 times and may leave the package with a neighbor (with your permission).
Q: Is there a size or weight limit for orders?A: Individual items up to 30kg are accepted. Larger orders may be split into multiple shipments.