Returns & Exchanges

Important Notice: Given the nature of our products (master copy/replica items), we have specific return and exchange policies. Please read carefully before making a purchase.

Return Policy

We understand that sometimes products may not meet your expectations. Our return policy is designed to be fair while considering the unique nature of master copy products.

7-Day Return Window
  • Returns accepted within 7 days of delivery
  • Item must be unused and in original condition
  • Original packaging and tags required
  • Return request must be initiated within timeframe
Non-Returnable Items
  • Customized or personalized items
  • Items damaged by customer use
  • Items without original packaging
  • Items returned after 7 days

Exchange Policy

We offer exchanges for defective items or incorrect orders. Exchanges are processed faster than returns and refunds.

Reason for Exchange Time Limit Process Cost
Defective Item 14 days Free exchange No charge
Wrong Item Sent 14 days Free exchange No charge
Size Exchange 7 days Subject to availability Customer pays return shipping
Color/Style Exchange 7 days Subject to availability Customer pays return shipping

How to Return an Item

1
Initiate Return Request

Contact our customer service team within 7 days of delivery via email, phone, or contact form. Provide order number and reason for return.

2
Get Return Authorization

We'll review your request and provide a Return Authorization Number (RAN) along with return instructions and address.

3
Package the Item

Carefully package the item in its original packaging with all accessories, tags, and documentation. Include the RAN slip.

4
Ship the Item

Send the item to our return address using a trackable shipping method. Customer is responsible for return shipping costs unless the return is due to our error.

5
Processing & Refund

Once we receive and inspect your return, we'll process your refund within 3-5 business days. You'll receive confirmation via email.

Return Checklist
  • Return request within 7 days
  • Original packaging & tags
  • Unused condition
  • Return Authorization Number
  • Trackable shipping method

Refund Information

Refund Processing Time:
  • Cash on Delivery: Bank transfer within 5-7 business days
  • Bank Transfer: Refund to original account within 3-5 business days
  • Credit/Debit Card: Refund to original card within 5-10 business days
  • Store Credit: Immediate credit to account for future purchases
Refund Amounts:
  • Product Cost: Full refund of item price
  • Shipping Fees: Non-refundable (unless our error)
  • Return Shipping: Customer responsibility
  • Processing Fees: May apply for certain payment methods

Special Conditions

  • Items damaged during shipping are eligible for free return and full refund
  • Manufacturing defects reported within 14 days are covered
  • Photo evidence of damage may be required
  • We may offer repair, replacement, or refund based on the situation
  • Expedited processing for defective item returns

  • If you receive an incorrect item, contact us immediately
  • We'll arrange free return pickup and send the correct item
  • No additional shipping charges for our errors
  • Express processing to correct the mistake quickly
  • Compensation may be offered for significant inconvenience

Important: As these are master copy products, please understand:

  • Quality may vary compared to original branded items
  • Minor imperfections are normal for replica products
  • Returns due to "quality not as expected" are handled case-by-case
  • We recommend contacting us before purchasing if you have specific quality concerns
  • Photos and detailed product descriptions help set proper expectations

Return Address

UAE Returns
Dubai Gift Returns Department
[Return Address Line 1]
[Return Address Line 2]
Dubai, UAE
RAN: [Your Return Authorization Number]
Important Notes
  • Always include the Return Authorization Number
  • Use trackable shipping method
  • Keep tracking number for your records
  • Package securely to prevent damage
  • Allow 2-3 weeks for complete processing

Need Help with Returns?

Call Returns Team

+971-XX-XXX-XXXX

Sun-Thu: 9AM-8PM
Email Returns

returns@dubaigift.com

Response within 24 hours
Live Chat

Start Chat

Instant support
Returns FAQ
Q: Can I return an item after 7 days?

A: Generally no, but exceptions may be made for defective items or our errors. Contact us to discuss your situation.

Q: Who pays for return shipping?

A: Customer pays return shipping unless the return is due to our error (wrong/defective item).

Q: Can I exchange for a different product?

A: We can only exchange for the same product in different size/color. For different products, you need to return and place a new order.

Q: How long does the refund take?

A: 3-10 business days depending on payment method, after we receive and process your return.

Q: Can I track my return?

A: Yes, use the tracking number from your return shipment. We'll also update you when we receive it.

Q: What if my return is rejected?

A: If a return doesn't meet our policy, we'll contact you with options including return of the item to you.