Frequently Asked Questions
Find answers to the most common questions about Dubai Gift
Master copy products are high-quality replica items that closely resemble authentic branded products. They are made with attention to detail and quality materials, but are not original branded items. We clearly state that all our products are replicas, and we never claim them to be authentic.
Our master copy products are made with quality materials and craftsmanship. While they are not authentic branded items, we ensure they meet high standards for durability and appearance. Quality can vary by product and price point - higher-priced items typically offer better quality and attention to detail.
We strive to provide accurate product photos. However, colors may appear slightly different due to monitor settings and lighting conditions. If you have specific concerns about a product's appearance, please contact us before ordering. We're happy to provide additional photos or information.
- Browse our products and add items to your cart
- Click the cart icon to review your items
- Proceed to checkout and fill in your shipping details
- Select your payment method
- Review and confirm your order
- You'll receive an order confirmation email
You can modify your order within 2 hours of placing it by contacting our customer service team. After this time, orders enter processing and cannot be changed. However, you can cancel the order and place a new one if needed (subject to our cancellation policy).
We maintain stock of popular items, but some products are sourced on-demand. Stock levels are updated regularly on our website. If an item goes out of stock after you order, we'll contact you immediately with options including waiting for restock or full refund.
- UAE: 3-5 business days (standard) or 1-2 days (express)
- GCC Countries: 5-7 business days (standard) or 2-3 days (express)
- Processing Time: 1-2 business days before shipping
We offer free standard shipping on orders above:
- AED 500 within UAE
- AED 600-750 for GCC countries (varies by country)
Yes! Once your order ships, you'll receive a tracking number via email and SMS. You can also track your order by logging into your account and viewing your order history. We provide real-time tracking updates until delivery.
We accept several payment methods:
- Cash on Delivery (COD): Pay when you receive your order
- Bank Transfer: Direct transfer to our bank account
- Credit/Debit Cards: Visa, Mastercard (coming soon)
Yes, we take payment security very seriously. Our website uses SSL encryption for all transactions. We don't store complete credit card information on our servers. For COD orders, you pay directly to our delivery partner, adding an extra layer of security.
All prices on our website are inclusive of 5% VAT where applicable. The final price you see at checkout is what you'll pay - there are no hidden charges except optional express shipping if selected.
Yes, we accept returns within 7 days of delivery. Items must be unused, in original packaging with all tags attached. Customized or personalized items cannot be returned. Customer pays return shipping unless the return is due to our error.
Yes, exchanges are available for the same product in different size or color (subject to availability). Defective items and wrong items sent by us are exchanged free of charge. For other exchanges, customer pays return shipping.
Refund processing times depend on payment method:
- COD orders: Bank transfer within 5-7 business days
- Bank transfer: 3-5 business days to original account
- Credit/Debit card: 5-10 business days to original card
Yes, you need to create an account to place orders. This helps us:
- Process and track your orders
- Provide customer support
- Send order updates and tracking information
- Maintain your order history
- Save your address for faster checkout
- Go to the login page
- Click "Forgot Password?"
- Enter your email address
- Check your email for reset instructions
- Follow the link to create a new password
You can update your email address by:
- Logging into your account
- Going to "My Account" page
- Clicking on "Profile Information" tab
- Updating your email address
- Clicking "Update Profile"
You can reach our customer service team through:
- Phone: +971-XX-XXX-XXXX (Sun-Thu: 9AM-8PM)
- Email: info@dubaigift.com
- Contact Form: Use our website contact form
- WhatsApp: +971-XX-XXX-XXXX
Yes, we offer wholesale pricing for bulk orders. Requirements:
- Minimum order quantity varies by product
- Business registration may be required
- Wholesale prices are typically 20-40% lower than retail
- Different payment terms may apply
Didn't find what you were looking for?
Our customer service team is here to help with any questions.